Help and support
Need help with FreshPoints? Contact the Xmart Brazil team.
Signing in
Sign in with your phone number and a code received by SMS. Check the country and number entered. Wait for the countdown in the app before requesting another code. Do not share the code with support or anyone else.
Points and history
If a purchase does not appear as expected, tell support the store, approximate date and what went wrong. The team may ask for additional information to locate the purchase. Do not send card details, complete identity documents or information about other customers.
Helpful support information
Describe what happened, your device model and the app version. Before sending a screenshot, hide SMS codes, payment details and unnecessary personal information. We do not need your email password.
Profile and preferences
In Profile, edit the available fields, choose your language and control promotional notifications. You can also change notification permissions in your device settings.
Export data or delete your account
In Profile, select “Export my data” or “Delete my account”. Deletion removes your login and profile details and ends access to the account and its points; transaction and audit records remain. If you cannot access the app, request help using the email below.
Privacy
Use the same contact for questions or requests about your data. We may need to confirm your identity before handling a request; do not send passwords or SMS codes.